Question 1

Do you sell calendars to end customers or sports clubs?

Accepted Answer

We sell and send calendars to end customers at their address but, above all, we make exclusive editions to order for sports clubs.

Question 2

What does an EXCLUSIVE EDITION mean?

Accepted Answer

The exclusive edition is a category of calendars that are usually ordered directly by sports clubs and they can decide whether to offer the edition of calendars only to holders of annual passes, club sponsors, or to their own junior teams. We do not have the right to sell such calendars directly.

Question 3

Are all calendars in sale in the Advent style?

Accepted Answer

No. Beside Advent calendars, equally popular are annual editions and calendars with match schedule, so-called Matchday Calendars, which is our own idea.

Question 4

Do you actually deliver calendars across Europe and outside the European Union?

Accepted Answer

Yes, we are able to deliver even one piece of calendar across Europe. For non-EU countries, longer delivery times can be expected.

Question 5

How do I store my calendar?

Accepted Answer

Store the calendar just like a wrapped bar of chocolate which means above all, do not expose it to direct sunlight and avoid temperature fluctuations. The ideal temperature range for storing chocolate is 12 to 18 °C.

Question 6

What is the durability of calendars?

Accepted Answer

Advent calendars usually have an expiry date until 31. 12. or 31. 3. of the following year. When stored properly, chocolate has a shelf life of 6 months.

Question 7

Do you offer discounts when I order multiple calendars?

Accepted Answer

The final prices are always displayed in the e-shop. For selected products, you may find a 2+1 free promotion or you can use a discount code for purchasing multiple items.

Question 8

Why can’t some calendars be ordered?

Accepted Answer

If they are not sold out and cannot be ordered anyway, they are probably part of the EXCLUSIVE EDITION category.

Question 9

Do you also make calendars with a BIO certificate?

Accepted Answer

On request, we can use chocolate with a BIO certificate or supply a FAIR TRADE collection.

Question 10

What is the usual delivery time?

Accepted Answer

The usual delivery time is 7 to 21 days depending on the calendar type and the country of delivery.

Question 11

What does it mean that I can personalize my calendar?

Accepted Answer

For some types of calendars, we allow customers to choose a MESSAGE they want to be printed on the calendar, such as: "With special thanks to our golf club member, Adam Woodbridge!" Similarly to ordering a shirt with your name on the back. When you order personalized calendars, it is necessary to expect a longer delivery time (usually 1–2 weeks longer).

Question 12

Why is the delivery time longer than in regular e-shops?

Accepted Answer

We make quality calendars, often personalized. We do most of the tasks manually and we are not set up for mass production. That is why we have customers who accept that we are usually unable to guarantee delivery of a calendar within 3 or 5 working days. On the contrary, they often order calendars as early as at the end of the summer.

Question 13

What payments do you accept?

Accepted Answer

Online payments by bank card. Offline payments by bank transfer. For more, go to Payment methods.

Question 14

In what currency will I pay for my calendar?

Accepted Answer

Prices are in EUR.

Question 15

What is your returns policy?

Accepted Answer

Please open this link – Store Policy.

Question 16

How big is the calendar?

Accepted Answer

Bigger than you expect. The standard size is 391 mm x 262 mm, which is much larger than the standard A4 paper size of 297 mm x 210 mm.

Question 17

So what is meant by quality calendars and what is the manual production?

Accepted Answer

It is not just chocolate that you can learn more about at TASTE PREMIUM CHOCOLATE. When you hold the calendar in your hands, you feel that the cardboard packaging is sturdier than with regular supermarket calendars. You will notice that the cover is hand-glued and has a surface finish that gives the calendar a shine. In addition, there is no plastic tray inside the calendar into which chocolate is usually poured. We put our chocolate in cardboard (PLASTIC-FREE) trays by hand.

Question 18

Where is the chocolate from and how do you check its quality?

Accepted Answer

We use chocolate whose origin is mostly from Holland, Belgium, or Germany. Our chocolate suppliers are usually manufacturers, so the quality of the product is guaranteed compared to buying chocolate from a wholesale warehouse or a distributor.

Question 19

Is there always the same chocolate in every calendar?

Accepted Answer

No. In some of them, we use dark chocolate, milk chocolate in other calendars, and some calendars have a mix of chocolate kinds. We often put chocolate coins inside our calendars.

Question 20

How much is the transport?

Accepted Answer

Depending on the country of delivery, most often there is a shipping fee within the EU of 6,25 EUR and transport to the UK is 6,75 EUR.

Question 21

Can I pick up my calendar package in a delivery box?

Accepted Answer

In some countries, carriers allow inserting into a box but we recommend that you select delivery to an address.

Question 22

Will I get my calendar wrapped?

Accepted Answer

Calendars come in a standard cardboard package or an envelope. We do not normally wrap the calendar in a protective thin film you know from supermarkets because our calendar is protected by bubble or other foil during transport. Changes to packaging size and type are reserved.

Question 23

Is it possible to gift-wrap my calendar?

Accepted Answer

We do not offer such a service.

Question 24

What is meant by PLASTIC-FREE?

Accepted Answer

There is no plastic tray inside the calendar that chocolate is usually poured into. We put our chocolate in cardboard (PLASTIC-FREE) trays by hand.

> NEW DESIGNS for 2026 Advent calendars just released <

QUESTIONS

FAQ for end customers (B2C customers)